Third Party Collections Manager (2 years)
Kathy Patel has 7 prior years in the shipping industry working at Maersk where she was involved in customer service management and root cause analysis for invoicing accuracy. At Metro Group Maritime, Kathy brings an understanding of the shipping industry and how each phase in the shipment cycle has an effect on invoicing and customer satisfaction. Kathy works with customers to understand the reason for non-payment and seeks resolutions which translate to higher collection. In addition, Kathy is involved in the analysis of the types of disputes and reasons for short pays in order to understand common issues that repeatedly face both the customers and shipping line.